Info

Ordering & Shipping

We accept payments via Credit Card or PayPal directly through our site.

We aim to dispatch your order within 3-5 working days, however it is usually a lot sooner than this.

All orders are sent via Royal Mail and we ship worldwide from the New Forest, UK.

Refunds & Exchanges

We ask that you e-mail us within 14 days of receiving your order. We can accommodate most exchanges/refunds if we are contacted within the 14-day period and the item is in a resalable condition.

Please note – As we are a small independent business, we regretfully cannot cover postage costs for a return/exchange at this time. This will fall at the cost of the buyer.

Wash & Care

T-shirt:

  • Wash inside out
  • Wash on a low temperature (we wash ours on 30 degrees celsius maximum as this will help preserve the quality of the garment and is better for the environment)
  • Air dry
  • Iron inside out

Bag/Scarf:

  • Spot clean where possible
  • If necessary, wash on a low temperature with a low spin or hand wash
  • Air dry flat
  • Use a dry iron and a clean tea towel or pillow care for protection

Wholesale

For wholesale queries, please email info@labelbyeleven.co.uk

Privacy

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