FAQs

If you have any questions we haven’t covered, please e-mail info@labelbyeleven.co.uk and we would be happy to help you out!

I have a question about my order.

Please send all questions, rants or compliments (we love compliments) to info@labelbyeleven.co.uk and we’ll get back to you as soon as we can!

 

I need to return/ exchange something, is this possible?

We ask that you e-mail … within 14 days of receiving your order. We can accommodate most exchanges/refunds if we are contacted within the 14-day period.

Please note – we do not refund or cover the costs for exchanges/returns at this time and do not accept any refund requests if the product is not in the condition it was originally sold in.

How much is shipping?

We send all of our UK orders via Royal Mail 1st class, this service is £3.45 for a small parcel and £1.50 for a large letter (typically anything under £10).

Other shipping options:

European – Large Letter: £3.85 Small Parcel: £8.55

International (Rest of the World) – Large Letter: 5.15 Small Parcel: 14.10

How long will it take for my order to be posted?

 

We aim to ship your order within 3-5 working days, however it’s normally a lot sooner than this.

If you need your order shipped to you within a time frame, please email info@labelbyeleven.co.uk

How long will it take for my order to arrive once it is shipped?

We send all orders out via Royal Mail 1st Class. Once posted, orders to the UK will arrive within 1-2 working days, EU within 3-5 days and worldwide within 5-7 days.

Can I stock your products in my store?

If you would like to stock our products, please e-mail info@labelbyeleven for a chat